Find the next step
Choose a quick tour, read the common questions, or email support. Tell us what you were trying to do and what happened instead.
Getting started
- 1Take a quick tourThe tour uses sample projects. You can tap through it without creating an account, changing a real project, or sending a message.
- 2Pick a home, then add a photo or noteAfter signing in, choose a home at the top of the screen (or create your first one). Everything you see and do belongs to that home. Open Capture and add a jobsite photo, voice note, video, or text note.
- 3Review, then choose when to shareCheck the photos and notes, fix the wording, and enter the cost or timing change. You decide when to send the change to the homeowner or a trade.
- 4Invite the homeowner to their homeOn the home's record, invite the homeowner or a trade partner by email. They sign in with that address, see only that home, and answer changes from their own phone — no more one-time links to chase.
Frequently asked questions
What does Home Builder Hub do?
It keeps jobsite photos and notes, the builder’s review, cost and timing changes, the homeowner’s answer, and trade sharing together on one change.
Do I need an account to try it?
No. The tour uses sample projects and needs no account. You need an invited account only when you are ready to add your own projects.
How do I ask for an invite?
On the sign-in page choose “Request access”, tell us a little about your building work, and we will email you an invitation. Existing members can also invite a homeowner or trade partner straight to a home.
What information is used to prepare a draft?
It uses only the photos, voice notes, videos, or text you add to that project. Those items stay with the prepared wording so you can check where it came from.
Can Home Builder Hub approve a change by itself?
No. Home Builder Hub can prepare wording, but the builder must check and approve the change. The homeowner must give a separate answer before the change is approved.
Does AI calculate the cost or schedule impact?
No. The builder enters and checks the cost and timing. Home Builder Hub can help prepare the wording, but it does not set the price or make the decision.
Are approval and trade links sent automatically?
No. You choose when to email a private link or copy it into a text message. Sending and confirming that it arrived are separate steps.
What if the prepared wording is wrong?
Edit the wording or choose not to use it. Your original photos and notes stay attached, and nothing is shared until you choose a send action.
Does it work on my phone?
Yes. The website is designed for phone-sized screens. Separate iPhone and Android apps are still being tested and are not in the app stores yet.
Who can see my project information?
People signed in to an approved account can see their projects. A homeowner or trade you invite sees only the home you invited them to. A homeowner or trade link opens only the change it was made for, so treat that link as private. Our support team may view project information when needed to operate or help with the service. See the privacy policy for details.
Can I archive, export, or delete a home?
Yes, from the home's record. Archiving hides a finished home from participants while you keep it. Export downloads everything you captured and decided. Deleting waits 30 days and can be cancelled until then; after that it is permanent. You can also delete your whole account from More.
Still need help?
Your saved account and project work will stay safe while you ask for help. Include what you were trying to do, what happened instead, and a screenshot if you can.
Your saved work stays safe if your email app does not open. Copy support@homebuilderhub.app into a new email.